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This policy sets out the Terms & Conditions of using this website.
 
Information about us 

This policy sets out the Terms & Conditions of using this website.


Information about us
www.semcoproducts.nl is a website operated by Semco Europe SL. 
You can email us at semco-europe@semcoteakproducts.co.uk


Copyright
This website and its content is copyright of Semco Europe SL - © Semco Europe SL 2020. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

Terms of Sale
By placing an order through our website, you confirm that:

Our liability
We warrant to you that any product purchased from us through our site is of satisfactory quality.
Our liability in connection with any product purchased through our site is strictly limited to the purchase price of that product.
We accept no liability for any injuries to any person(s) or damage to property of any kind resulting from the misuse of any products supplied by us.
This does not include or limit in any way our liability:

Consumer rights
If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products minus any charges incurred by Semco Europe SL
To cancel a Contract, you must inform us in writing and return the product(s) to us immediately, unopened, in the same condition in which you received them, and at your own cost and risk.

Delivery Policy
Deliveries within Europe
For deliveries within the NL we use ground transport. Costs are worked out by the weight of the order. Any handling charges are included. We use Economy Delivery which takes 3-5 days, but offer next day delivery where possible.
Some areas are more expensive to send to so prices can vary.

Deliveries outside Northern Europe
For deliveries outside Northern Europe we use an International Ground Transport company. Costs are worked out by weight. Please contact us prior to booking if you have concerns re this matter.
As standard we use Economy Express service, which takes approx. 3-7 days.
A faster delivery may be available at extra cost.
After you have placed your order you will receive an email, within reasonable time, to acknowledge your order.
We make every effort to deliver goods within the estimated timescales, however delays may occasionally occur due to unforeseen circumstances and we shall not be liable for any delay or failure to deliver within such timescales.

Cancellation
If you cancel your order:
Before the goods are dispatched, you will get a full refund minus any expenses incurred by Semco Online Limited. This includes any Credit/Debit card transaction fees.
After the goods are dispatched, you will get a full refund minus any charges incurred by Semco Online Limited from our Delivery Company and/or any Credit/Debit card transaction fee's.

Returns/Refunds
If you decide you do not want your order, simply return the item to us in its original condition within 7 days of receipt.
Returned items should be unused/unopened and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge and any transaction fee's incurred. Alternatively, if preferred, we will exchange the item.

Please note:
Goods will only be accepted for return if they are received within 7 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty/damaged and a refund is made. Refunds can take up to 14 days to clear from date of issue.

Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control :
These include in particular (without limitation) the following:

Risk and title
The products will be at your risk from the time of delivery.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Price and payment
The price of any products will be as quoted on our site from time to time, except in cases of obvious error.
These prices include taxes but may exclude delivery costs, which will be added to the total amount due as set out in our Delivery Policy.
Prices are liable to change at any time, but changes will not affect orders which we have already taken.
Despite our best efforts, some of the products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a products correct price is less than our stated price, we will charge the lower amount when dispatching the product to you.
We are under no obligation to provide the product to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a miss pricing.
Payment for all products must be by Credit/Debit Card, Bank Transfer or Cheque.
Products are subject to availability. In the event that we are unable to supply any product we will inform you as soon as possible. A full refund will be given where you have already paid for the product.

Privacy Policy
Semco Europe SL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the date that it is published on our website.

What we collect
We may collect the following information solely to process your order:

Financial Information
We do not store any financial information from our customers. All transactions via our website are handled and controlled by our payment merchants PayPal Europe and Cardinal Commerce Corporation. Any information given to us over the phone for payment will be used for completing the transaction, and will not be kept on our records. If you pay by means of a Bank Transfer, we will not personally hold or use any information regarding bank account details.
Semco Europe SL can take no responsibility or liability for the information held by our third party payment merchants.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Please Note: We have the right to revise and amend these terms and conditions at any time.